Dubai Clothing & Dubai Dresses Online

FAQ

faq

  • Are the prices mentioned on your website, for stitched suits or unstitched suits?
The prices mentioned on our website are for un-stitched suits except for the ones in category: Abaya, Readymade Suits, Readymade Kurti, Readymade Partywear and Girls / Boys Dresses.

 

  • Can I suggest changes to an outfit?
Sure! Whatever dress you choose to order we’ll let you customize it all the way from top to bottom! Feel free to contact the designer at any time with suggestions.

 

  • Do you carry any short sleeve Shalwar Kameez for men?
We can customize any outfit the way you would like it, including color, stitching and embroidery.

 

  • Does the pricing include shipping?
Bridals & Party Wears Shipping Charges are Free only for all our Valuable Clients.

 

  • How can I check the status of my order?
Upon dispatch of your order, we’ll email you an online tracking number. You are welcome to e-mail queries related to your purchase.

 

  • How can I get your size chart?
Please visit: http://dubaigarments.com/size-chart/
Here you will find our standard sizes. If you want custom made then you may let us know your size, and that will be arranged accordingly.

 

  • How can I make sure that you will supply the originals and not the replicas?
Original and Genuine suits comes in individual packing and polybag with the brand mentioned and you will yourself understand whether it is genuine or replica, if you are a regular customer of these brands. Sometimes if it is not in their packing, then you will see their brand name and tag on border or on the end of the suit in every yard. There is a big difference in replicas. Yes we also supply replicas but we mention it prior to sale. Mainly the pictures which you see in bridal wear and party wear are mostly replicas and are custom made by us and will be exactly as shown in the picture but designer dresses and branded suits are all genuine and originals.

 

  • How long would it take to dispatch the ordered items?
It depends on the type of your order. Readymade dresses and unstitched cotton lawn suits can be dispatched after 4-5 days from the receipt of payment, but if you want stitching to be done by us, then it will depend on the quantity and nature of your order. Normal stitching require additional 7 days time whereas party wear can take 2 weeks time and for bridal wear we need 3-4 weeks time in order to complete the handwork too.Any alteration in readymade suits will cost you US$5 per suit and we will need additional 2 days time too.

 

  • How shall I make the payment?
Acceptable modes of payment are via:
1) Money Exchange Western Union
2) Money Exchange Moneygram
3) Via Direct Bank Transfer.
Customers in Bangladesh, India and UAE can also pay CASH to our agents there.
Further details will be provided alongwith the final invoice.

 

  • If I buy in bulk, can you give me discount?
Our prices are the best and very much near to the wholesale; and this is the reason we have kept it open for everyone. These prices are absolutely non-negotiable, last and final for quantity upto 25 pieces. You can get additional 10% discount on purchase of 25+ suits.
  • If there is any defect in your material then what do you do?
We have strict control of inspection and quality checking. There is always a re-check of each and every single piece before dispatching it to our customers. Alhamdulillah, we have no any single complain history. Don’t worry about this, we are here to take care of everything. We have all well experienced and trained professionals in our team. We assure you that there will be never any situation from our side due to which you will have to claim your money back as we do not want a one time business. We want regular business, long term business and voluminous business. We absolutely understand that customer satisfaction is very essential to keep the business in running mode.

 

  • In party wear or bridal wear what fabric are you using?
It depends on the suit but we mainly use 100% pure natural soft chiffon fabric and jamawaar fabric wherever required. For trouser we use pure raw silk and for lining fabric we use pure medium china silk. If any special requirement, that can be arranged. Send the suit as attached file by email for which you want to know more details.

 

  • In your dresses, is there material inside for alterations when required?
Yes, all our dresses do have material for alteration.

 

  • Once you ship the goods, in how many days it will reach me?
Once your parcel is dispatched, it will reach you in 2-5 working days.

 

  • Same pictures are available on other websites too, how can this be possible?
You are right that same pictures are available on other websites because we are just the supplier and trade in famous branded goods and then we do stitching (if required). Therefore we take pictures from those branded dealers. We charge for our services and have no any of our own brand. If your continuous support and co-operation will remain, very soon we will launch our own brand too.

 

  • The price mentioned on your website are in US Dollars, how will I calculate dollars in Pak Rs. or in Pounds or Euro.
We have mentioned the price in US Dollars so that it can be easy for majority of our customers as US Dollar is more convenient for them to evaluate. For your convenience, we have also installed the currency converter box on right hand side panel at bottom on our website. Just enter the price and select the currency you want to be displayed and the result is shown instantly.

 

  • The prices mentioned on Abaya Collection are for stitched or unstitched?
The prices in Abaya Category is for stitched.

 

  • We want many different prints, colors and designs. You have very little collection on your website. I want to see more stuff?
We have tried to gather maximum collection which is just for an overview and idea purpose of what we can supply. You can let us have your own pictures or just simply show us few of the selection of your choice and leave the rest on us so as to arrange similar types and variety. We have good knowledge and understanding of selection and choice of customers depending on their location and area/destination.

 

  • What are your payment terms? Will you do business with us on consignment basis or credit basis?
We are sorry but we do not deal on consignment or credit terms. We only accept 100% payment in advance.

 

  • What are your stitching charges?
Stitching charges varies depending on the work and design shown in the picture. Generally cotton lawn suits are stitched in the range of US$15  per suit.
Chiffon Dresses, Party Wears, Panel Frocks & Anarkalis are stitched in the range of US$20 – US$25 per suit and Bridal Wear (Shararas / Ghararas) are stitched in the range of US$40 – US$50 per suit.
If you want plain stitching without any design, pattern, laces, necklines etc. with finishing only in A-Line style, then the charges are US$10 per suit. The choice is yours.
Any alteration in readymade suits will cost you additional US$5 per suit and we will need 2 days time too.

 

  • What is the difference in Lawn and Khaddar?
Lawn cloth is a plain weave textile, originally of linen but now chiefly cotton. Lawn is designed using fine, high count yarns, which results in a silky, untextured feel. The fabric is made using either combed or carded yarns leaving a soft feel and slight luster.
Khaddar is a versatile fabric, cool in the summer and warm in the winter. However, being a cruder form of material, it wrinkles much faster than other preparations of cotton. In order to improve the look, it is often starched to have a stiffer shape.

 

  • What is the minimum order quantity limit?
There is no minimum order quantity limit.

 

  • What is your production capacity?
We estimate our work depending on the orders and have the capacity to arrange and hire / increase the number of professionals depending on the work load.

 

  • What is your return or exchange policy?
Your satisfaction is our number one priority. We therefore offer 100% money back guarantee and all returns are acceptable within 30 days time. However the products that are stitched or customized as per customer’s requirement (party wears and bridal wears) cannot be returned or exchanged. Ofcourse shipment charges for the returns will be paid by the customer.

 

  • Whatever you have posted in your bridal wear or party wear, do you have that in ready stock with you?
For readymade bridal wear, kindly send us email and we will send you the pictures of what is available with us at that time as the variety changes frequently and we have only limited stock subject to unsold therefore we do not upload it on our website. Yes we have ready stock in party wear collection in complete size range which can be found in readymade party wear category.

 

  • When do you have new dresses and new style coming up which is in now a days?
We try our best to upload latest and new arrivals on daily basis. You can also let us have your own picture collection so that we may arrange the suits for you accordingly.

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